Blaze keeps randomly shutting down

[AlyssaKay]

I have only had my fitbit a few days. It keeps randomly shutting down, and there is no common factor to when it happens. Examples: while I was sitting on the couch, at the end of a workout, while I'm sleeping. I can't reset it pushing the two buttons. It only turns back on when I plug it into my charger. Anybody else have this issue? Is there a magic fix?

[AlejandraFitbit]

A warm welcome to the Community @AlyssaKay. If your tracker is shutting down, I recommend restarting your Blaze, after the restart process test it and if you keep seeing inconveniences, feel free to contact our support team, since they have the proper tools to see what's wrong with your tracker. For a faster response you can contact them via phone or chat.

Let me know the outcome. 

[Cheesecake78]

I recieved my blaze yesterday and it is doing that exact same thing. Randomly shutting down and only coming back when put into the charger. Did you ever figure out a remedy??

[AlyssaKay]

I contacted fitbit, and they sent me a replacement that shipped right away.

[Mrsforrester]

Yes! I am having the same issue- I cant do a factory reset- anytime I push a button It goes blank cant turn in back on! its fully charged. Keeps turning off. Im so upset. What did you do to fix it? Did Fitit replace it?

[AlejandraFitbit]

Welcome to the Community @Mrsforrester. Can you please confirm you did the following steps to restart your Blaze:

1. Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

If you didn't follow these steps, please try them.

Let me know the outcome. 

[etbrown5]

I can't restart it because it doesn't turn on unless it's on the charger

[Mrsforrester]

Same thing happened to mine. There is nothing you can do. Contact fitbit- there is a warranty. It’s a common issue with the fitbit blaze. Have your order number from when you ordered your original fitbit. If it was a gift they will still replace for free. I emailed them and had a new fitbit blaze in a week. 

[Mrsforrester]

THAT won’t work. I tried all those steps. It’s a waste of time. I contacted fitbit and they said it’s a faulty fitbit. They shipped me a replacement and I use it daily for 7 months with no issues. 

[AlejandraFitbit]

Welcome to the Forums @etbrown5 and @Mrsforrester thanks for the information.

I am glad to hear that you received a new Blaze @Mrsforrester, if you need anything else, do not hesitate in posting it. Now @etbrown5, I would like to know if you followed our friend's recommendation and get in touch with our support team, did they offer you with a solution?

Hope to hear from you soon. 

[sarahes]

I am having this problem, too! Except mine isn't turning back on when I plug it into my charger. The computer beeps to recognize something is plugged in, but the screen never turns on. I've pressed the reset buttons, cleaned it, and tried everything else I could find online. I love this watch SO much, but this is actually my second iteration and I'm frustrated. The first one I had died in the first week due to a manufacturing problem. I am so sad it's broken again. It took me 6 months to save for it, and now I can't use it. And to make matters worse, today is my birthday and someone bought me a beautiful band for a watch that now doesn't work. Help please!

[Paulpoobear]

I have had mine for over a year and within the last 2 weeks, my Fitbit Blaze has also been randoming shutting off and it has a good battery charge (average has been over 50% when it just randomly shuts down on its own. I can also bring it back online once I plug it into a charger for a brief second, but the buttons on the side or tapping the screen will not bring it back to life. Have tried draining the battery all the way and recharge it as well, no change.

[Paulpoobear]

I just tried the reset (using the bottom left and right buttons), will see how this works. Not holding out high hopes for this though (considering others have done this and they said that it didn't work). But will try that first as I know when I call for a replacement... that will be the first thing asked.

[Cecetiger]

I will try too.. I'm part of a wellness program and they notified me that I'm not tracking.. I told them my fitbit keeps shutting down.. ugh!!!!!!

[Paulpoobear]

The reset didn't work (as I feared it wouldn't). So guess next step is replacement. 😞

[Paulpoobear]

Same here.... luckily I made my max I can for this quarter and I have till the end of the month before it start again for the next quarter.

[aux]

Have you tried changing the clock face? Maybe it got messed up.

[Paulpoobear]

I had not... never thought of trying that...but I don't think that will matter... But I will try it anyways .. just in case. Oh and as an update. I couldn't get the display back in anyway (even docking it only showed a background light). But I did the hard reset and it came back to life, but it shuts down on its own (battery level doesn't seem to matter whether its at 100% or 50%, it still shuts down). I have spoke with Tech Support and it was just barely (like 1 month past the year warranty), but they offered me a one time replacement and its on its way. I just need to limp through using this till I get my replacement. Their customer support just shows while I have been so loyal to this product. 🙂

[Paulpoobear]

So update.. thought that changing the face might have actually worked... but within 36 hours later, it shut down and took me docking it back up before it brought it back to life. ;-( But it was worth a try and a great suggestion.

[AlyssaKay]

Please contact customer support and talk to them. They were great to talk
to, and solved my problem (by sending me a new one). If that doesn't work,
it might be time to buy a new one.