Blaze keeps randomly shutting down

[AlyssaKay]

I have only had my fitbit a few days. It keeps randomly shutting down, and there is no common factor to when it happens. Examples: while I was sitting on the couch, at the end of a workout, while I'm sleeping. I can't reset it pushing the two buttons. It only turns back on when I plug it into my charger. Anybody else have this issue? Is there a magic fix?

[SunsetRunner]

Mine is doing the same thing; not to mention not vibrating anymore.  The warranty expired in Feb so all they can do now is give me 25% off a new one....this is the second one I have had to do this with.....so frustrating.  I won't be buying another Fitbit.

[LouieNasuta]

Same issue here, shuts down for no reason, no longer vibrating.  Spent a good amount of time today working through possible solutions via online chat but no resolution.  Bought my Fitbit Blaze Aug 2017th 2017 and my issues started a couple weeks back so very conveniently about 30 days after my warranty expired. I was also given the standard 25% discount offer which at this point I'm not sure I'll use, might be time to switch to an Apple Watch.  This chat alone goes back to 2016 and there are many others online like it about the same issue.  I'm disappointed that Fitbit does not stand behind their product a bit more when they have a known issue that has been going on for for 1.5 - 2 years.

I will say the person helping me was very polite and went through all of the trouble shooting steps so to him I say Thank you, to Fitbit I say I'm very disappointed, you have a long time known issue and have not fixed it or don't stand behind your product even when you know there is an issue.  I guess at the end of the day shame on me for not doing more homework prior to purchasing.

[BrainWaveCC]

So, I come looking for my problem, and find a post from 2+ years ago on the same issue.

Sigh.

[SunsetRunner]

Yeah, I’m sorry. Nothing seemed to fix mine and all they did was give me 25% off a new one. Which I didn’t use because this is second or third FitBit I had issues with.

Sent from my iPhone

[zamar10]

I am having the same issue. Very disappointed with Fitbit support. I bought my original Blaze in 2017 and they did ship me a new one in 2018 because of another problem. Now, I am having the same problem described in this thread and they will not replace it, only offering me a discount to buy a new one. I am currently looking into a Garmin because I don't want to spend $150-200 on an ionic after my experience with the Blaze. 

[Yumacorn]

Was there any fix to the Blaze shutting down? I've tried resetting it as well using the Back + Select buttons. Multiple recharges in a day, but very shortly after I'll noticed it has shut down on a full charge battery. This is super frustrating and has been happening for 3 weeks now!

[Cecetiger]

No one got in touch with me. Sent from my Sprint Samsung Galaxy S9+.

[BrainWaveCC]

Hi @Yumacorn , I ultimately captured some videos of my trying to get it back starting and I opened a support case.   Support promptly shipped me a new one (I opted for that rather than x % towards a new tracker), and I am a happier camper.    I was just 3 weeks away from my end of warranty on *this* Blaze.  My previous one acted up after its warranty, and I bought a second one.

Hope yours is still under warranty.   I ended up buying a Garmin VivoActive 3 about a month ago, and I'm really loving that.  I'm still keeping the Blaze because of the community interaction, at this point...

[zamar10]

After dealing with Fitbit "non-help", I decided to move on from Fitbit and got a Garmin instead. No issues at all with the forerunner. I highly endorse it over Fitbit

[Chz_n3y]

Yeah I'm on my 2nd or 3rd Fitbit Blaze and I had several of whatever tracker I had before that which kept failing. I've decided to move to Apple particularly as Fitbit is being bought by Google. erg! 

[Nightangels22]

Mines as well it keeps shutting down and now it won't even come on at all. I guess that's the end of that.