Blaze keeps restarting itself

[Dalton_A]

 My Blaze will randomly show the logo and vibrate as if restarting, and when the clock screen is visible, the touch screen is completely unresponsive. I've already tried manually restarting it by holding the left and bottom right buttons and that hasn't worked.

[SilviaFitbit]

A warm welcome to the Community @Dalton_A! Thanks for the restart that you've done. I've shared your post with Customer Support, they should reply back within the following days. 

Hope this helps! 

[Hnayback81]

My blaze has started doing this, just called cs and they want me to get a video of it and send it to them. Yeah cause I have all the time in the world to sit and stare at my watch waiting for it to malfunction so I can video and send it to them. Was looking at upgrading to the icon, but will definitely NOT be buying and more fitbit products!

[craftyjbird]

Mine has done this also just out of the blue restarts itself. It’s also not keeping a charge where I’m having to charge it within 2 days. 

[Hnayback81]

Same here. My screen also freezes and won't respond to anything. While I was on the phone with cs it randomly changed clock faces, all he said was send us a video so we can check it out. 

[Caitlan]

Hi my Fitbit has started to also randomly restart with the vibrate, and the logo appearing, did anyone get a solution to this?

[Hnayback81]

I had to get a warranty replacement. 

[StefCR]

Any resolution on this for you Dalton? Mine is out of warranty by 4 months (although I didn’t receive mine until Christmas) and they won’t do anything for me but offer me a discount on a new one. Seeing all these posts really makes me question there business practices? This seems to be a common issue. 

[craftyjbird]

Stefcr

If you just purchased your Blaze new for Christmas 2017 it should still be under warranty. Fitbit has a year warranty on all their products unless it has suddenly changed on their site. Don’t let them tell you differently. Good luck!

Moderator edit:Updated subject for clarity 

[SilviaFitbit]

Welcome to the Community @StefCR! Since, you mentioned you have a case with our Support team. I would recommend to ask any question about the solution they've provided via email, because they have the tools to check. Rest assure that the Fitbit Warranty is still the same. 

Thanks for your input @craftyjbird! 

Hope this helps!