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Blaze keeps vibrating

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‎04-25-2019 05:06 - last edited on ‎04-26-2019 14:28 by Fitbit Moderator

‎04-25-2019 05:06 - last edited on ‎04-26-2019 14:28 by Fitbit Moderator

I’ve had my Fitbit for about 2 years and today was the first time this happened. The screen went black, it tries to reboot but blinks off, dies or some other reason while still plugged in. The only time it vibrates is when it is on its charge any other time it’s dead and can’t charge because it’s vibrating.

 

Moderator edit: format

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‎04-26-2019 14:26

‎04-26-2019 14:26

Hi @Viking11, It's nice to see a new member around!

 

I'm glad to hear that you've been part of our family for about 2 years and thanks for sharing detailed information about your Blaze behavior. To give you a hand, I'd suggest to restart it by holding the left and bottom right buttons for 10 seconds. If you see the Fitbit logo displayed, that means it was restarted.

 

If your device starts working correctly, I'd suggest to fully charge it for around 2 hours by plugging the charging cable in either a USB port from a computer or UL-certified adapter into the wall.

 

I'll be around, so let me know how it goes.

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‎04-26-2019 14:26

‎04-26-2019 14:26

Hi @Viking11, It's nice to see a new member around!

 

I'm glad to hear that you've been part of our family for about 2 years and thanks for sharing detailed information about your Blaze behavior. To give you a hand, I'd suggest to restart it by holding the left and bottom right buttons for 10 seconds. If you see the Fitbit logo displayed, that means it was restarted.

 

If your device starts working correctly, I'd suggest to fully charge it for around 2 hours by plugging the charging cable in either a USB port from a computer or UL-certified adapter into the wall.

 

I'll be around, so let me know how it goes.

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