help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze losing time

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-31-2017 10:56

‎07-31-2017 10:56

The time on my blaze is slowly but steadily falling behind on the time and won't sync.

Best Answer
0 Votes
5 REPLIES 5

‎08-01-2017 05:55

‎08-01-2017 05:55

Welcome to the Community Forums @Kjblack_6! 🙂

 

I'm sorry you're having problems with the time not keeping correctly and your tracker not syncing but I'll be happy to help you with this!

 

Syncing your tracker is super important for it to keep the correct time, that's how it works. Now, if you're having problems with it syncing, that would be the reason why time is not correct.

 

The first thing I can suggest would be to restart your tracker. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot. After that, try to make your tracker to sync to your app and see how it goes.

 

Let me know if you need more help with this!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes

‎09-04-2017 00:38

‎09-04-2017 00:38

Hello - my fit bit blaze is only a few months old. Tried using the left and right buttons and synching and it has lost 15 mins behind. Any suggestions?

 

Gill

Best Answer

‎11-01-2017 05:58

In response to FerdinandFitbit

‎11-01-2017 05:58

Hello tried your advice of holding in the left and right bottom buttons. Also restarted my phone. The time is not in synch, 4 hours behind. Help?

 

Gill Butler

Best Answer

‎11-01-2017 06:06

In response to 9840gillian

‎11-01-2017 06:06

Every time my battery gets low, I start to lose time. But if I charge my battery, power down and restart my Fitbit and refresh my app the time usually comes back.  Hope that helps!

Sent from Yahoo Mail on Android
Best Answer
0 Votes

‎11-01-2017 07:42

In response to Kjblack_6

‎11-01-2017 07:42

Hi – battery fully charged. Any other suggestions?

Gill

Sent from Mail for Windows 10
Best Answer