help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze miles information inaccurate

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-03-2018 02:31 - last edited on ‎07-04-2018 05:09 by Moderator Alum

‎07-03-2018 02:31 - last edited on ‎07-04-2018 05:09 by Moderator Alum

I recently rode from London to Cambridge, which was 60 miles. I set up my Blaze and paused it when we took pit stops. At my last sighting it got to 57 miles, however, when I stopped at the end of the ride, you would have thought it would have updated on my Dashboard.  Sadly, my Dashboard only recorded 1.91 miles, how can this be? Am so annoyed. In future, I will resort to using my trusted Endomondo app instead of the watch. Not impressed at all, feeling very short changed as also tried to manually put in the miles to no avail.

 

 

Moderator edit: subject for clarity

Best Answer
1 BEST ANSWER

Accepted Solutions

‎07-04-2018 05:11

‎07-04-2018 05:11

A warm welcome to the Forums @Leslynjj.

 

I am sorry to hear that your Blaze didn't record your miles correctly. You mentioned that you are selecting the activity directly from the Blaze, have you tried to use SmartTrack? If you haven't, I recommend trying this, your information will be recorded automatically.

 

Also, if the issue is directly with syncing, follow the instructions provide in the help article Why won't my Fitbit device sync?. If the issue persists, provide me with a screenshot.

 

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

View best answer in original post

Best Answer
1 REPLY 1

‎07-04-2018 05:11

‎07-04-2018 05:11

A warm welcome to the Forums @Leslynjj.

 

I am sorry to hear that your Blaze didn't record your miles correctly. You mentioned that you are selecting the activity directly from the Blaze, have you tried to use SmartTrack? If you haven't, I recommend trying this, your information will be recorded automatically.

 

Also, if the issue is directly with syncing, follow the instructions provide in the help article Why won't my Fitbit device sync?. If the issue persists, provide me with a screenshot.

 

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer