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Blaze no Heart and Sleeping Data anymore

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‎09-28-2021 12:20 - last edited on ‎09-28-2021 13:49 by Fitbit Moderator

‎09-28-2021 12:20 - last edited on ‎09-28-2021 13:49 by Fitbit Moderator

Hello everybody,

I come to you since i've noticed that one of the 2 LEDs at the back does not work anymore.

So since the 16th september, I don't have any heart and sleeping data...very frustrating, knowing that i really wanted to monitor my sleep when I was sick those 10 previous days...

 

Moderator Edit: Clarified subject

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‎09-29-2021 13:19

In response to Cemshot

‎09-29-2021 13:19

Hi @Cemshot,

 

Thanks for the update. Since your Blaze is still not tracking your heart rate, my best advice is to contact our Support team requesting an online chat or calling them. Please explain them what you've tried so far.

 

See you around.

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‎09-28-2021 13:54

‎09-28-2021 13:54

Welcome to the Community, @Cemshot.

 

Thanks for the details provided in your post. I recommend you to try a soft restart by pushing the left and bottom right buttons for 10 seconds until you see the Fitbit icon on the display. You can also try restarting (turning off/on) the heart rate feature by swiping to the Settings menu and tap the screen. Swipe up until you find Heart Rate Tracking.

 

Hope this helps.

If my post was helpful, you can vote for it. You can also mark it as Best Answer if it was what you were looking for!
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‎09-29-2021 06:13

In response to BraulioFitbit

‎09-29-2021 06:13

Hello Braulio,

I've already done those 2 solutions twice. Deactivated and reactivated the heart function + soft restarded it twice each.

Unfortunately it is still not wotrking...

 

I will try a hard restart maybe, but I am really disappointed about what happens...

Best Answer

‎09-29-2021 13:19

In response to Cemshot

‎09-29-2021 13:19

Hi @Cemshot,

 

Thanks for the update. Since your Blaze is still not tracking your heart rate, my best advice is to contact our Support team requesting an online chat or calling them. Please explain them what you've tried so far.

 

See you around.

If my post was helpful, you can vote for it. You can also mark it as Best Answer if it was what you were looking for!
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‎10-16-2021 03:05

‎10-16-2021 03:05

Hello,

I am having the same issues with mine. It is extremely frustrating. 

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