07-24-2016 09:29
07-24-2016 09:29
Answered! Go to the Best Answer.
07-24-2016 09:47
07-24-2016 09:47
Hi there @SunsetRunner. Welcome to the Community!
2500 steps out of 15000 is not okay at all. I can recommend restarting the tracker by pressing and holding the left and lower right buttons together for 10-12 seconds and your trackers will restart. After this, try it out and see if it works any better now.
Hope this helps. Let me know if you need more help with this!
Help others by giving votes and marking helpful solutions as Accepted
07-24-2016 09:47
07-24-2016 09:47
Hi there @SunsetRunner. Welcome to the Community!
2500 steps out of 15000 is not okay at all. I can recommend restarting the tracker by pressing and holding the left and lower right buttons together for 10-12 seconds and your trackers will restart. After this, try it out and see if it works any better now.
Hope this helps. Let me know if you need more help with this!
Help others by giving votes and marking helpful solutions as Accepted
07-24-2016 17:15
07-24-2016 17:15
07-24-2016 17:26
07-24-2016 17:26
Check that the app is up to date.
Go to your phones BT setting and unpare the Blaze, don't worry about the Blaze Classic, is this what you did, or did you remove it through the app??
If it still doesn't work continue below.
@SunsetRunner you have restarted. He tracker, let's restart the phone, actually do a complete power down.. This will accomplish in one step the many little things to try.
Now try and sync.
Still not let's delete the app and install fresh.
12-28-2016 18:56
12-28-2016 18:56
I am having the same problem. Restarted my tracker with no results. It seems like I have to take about 50 steps to get credit for 5.
12-28-2016 20:52
12-28-2016 20:52
I sent mine back
01-02-2017 10:22
01-02-2017 10:22
Hey there @Tmader1550! Good to see you around! 🙂
If you've already tried to restart your tracker and it doesn't seem to be more accurate at tracking steps, I can recommend getting in touch with the Support Team for them to take a look and provide further help.
Let us know if you need anything else!
Help others by giving votes and marking helpful solutions as Accepted