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Blaze not accurately reporting when syncing

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‎02-02-2018 12:04

‎02-02-2018 12:04

When i sync my Blaze to the app it does not accurately report the data. For example when i finished  excercising today the report on my Blaze said my max HR was 149 but after syncing, the app showed 145.

Yesterday the Blaze said 143 but after syncing, the app showed 136.

Why does it change the data ?.

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5 REPLIES 5

‎02-05-2018 03:18

‎02-05-2018 03:18

A warm welcome to the Community @WillM58.

 

Could you please provide me with a screenshot of the information that you are seeing? In the meantime, you can check our What should I know about my heart rate data? article.

 

Hope to hear from you soon. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎02-06-2018 23:47

‎02-06-2018 23:47

This showed 148 bpm on my Blaze but when synced the app shows 139 bpmThis showed 148 bpm on my Blaze but when synced the app shows 139 bpm

 

 

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‎02-06-2018 23:55

In response to WillM58

‎02-06-2018 23:55

true.jpeg

 

 

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‎02-08-2018 03:15

In response to WillM58

‎02-08-2018 03:15

Thanks for the update @WillM58 and for the screenshots. I recommend keeping an eye on your inbox for further assistance.

 

Keep me posted. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎02-09-2018 01:09

In response to AlejandraFitbit

‎02-09-2018 01:09

Tech support tell me this is a 'known issue' and they are working on it but have no idea when it will be resolved.

This is an important metric for me - without it, it devalues the use of the watch.

I will be returning it - which is a shame as in every other way it is a great piece of kit.

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