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Blaze not calculating steps correctly.

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‎10-19-2016 12:49

‎10-19-2016 12:49

I just got my fitbit Blaze last Thursday and I am finding that my steps are not calculating properly, in fact they are way off.  How do I fix this issue.  I have all the proper settings done as far as dominant hand/non dominant hand etc... Please help, I'm getting very frustrated.

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2 REPLIES 2

‎10-19-2016 13:45

‎10-19-2016 13:45

I just posted this on another thread with someone reporting the same problem:

 

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If youall take a quick search through these forums, you will see lots of people with the same complaint. Fitbit shows no interest in fixing it, but being vocal can't hurt.

 

Near as I can tell, it's caused by swinging your arms a lot, which is normal for speed walking and running. I also had a problem with my all day steps being undercounted because my fitbit thought I was on an elliptical all the time. I disabled the elliptical auto workout and somehow stopped swinging my arms so much and now it counts pretty accurately.

 

If you stop and start a lot, it won't count nearly as many steps, as it looks for a pattern of about 5 steps before it starts counting. So I find I get 0 steps when I walk across my kitchen 10 times, which is sad - I should at least be able to offset the reason I'm wandering around the kitchen.

 

I also find it undercounts when I walk around my house to make up the 250 steps/ hour (I'm a SLAVE), as I believe it has trouble with turning sharp corners and such. Maybe it sees that as stopping.

 

There's going to be a guy showing up pretty soon to tell us all about how his Blaze only undercounts 20 steps/ 1000, which is lovely for him.

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‎10-20-2016 05:05

‎10-20-2016 05:05

A warm welcome to the Community @Bunkey2 and @meresydotes thanks for stopping by. If your tracker is not being accurate, I recommend restarting your Blaze and test it. If you keep seeing that your steps are way off, I recommend contacting our support team since they have the proper tools to see the information that your Blaze is registering. For a faster response you can contact them via phone or chat.

 

Let me know how it goes. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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