Blaze not charging, showing fit-bit logo only

[PankajG]

Today received my Blaze, looks like charging not working. I kept it for charging for more than 10 hours but it's not getting charge... it just showing up dots fitbit logo. When try connect from mobile app. It gives error "Your blaze's battery is too low to continue."

Does any one had this charging issue when you initially open it? Any tips in resolving this will help lots.

Thanks in advance.

[FerdinandFitbit]

Huh... This is strange @PankajG.

When you first get a new Blaze, you will see the fitbit.com/setup message on the display and if you put it to charge, it will not show that it's charging but it actually is. Now, if you left it charging for more than 10 hours, that should me way more than enough to get it working.

Have you tried by any chance to restart it? If not, you can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot. After that, try to set it up again and see how it goes.

If you still have problems with this, let me know and I'll be happy to help you out!

[PankajG]

Thanks you Ferdin for response. After speaking to Customer Service, I was waiting to receive my replacement dial. But still getting same message "Your Blaze's Battery is too low to continue... plug itin & charge it up before tryaing again" even after charging new replacement dial  now more than 5 hours. This message keep coming when i am trying to update fitbit Blaze from mobile app, not sure what wrong i am doing. Feeling very very Frustrated. Any help in resolving this will be great help.

Thanks & Regards,

Pankaj

[Krupa518]

I had that same issue. I had to get a brand new replacement. Something glitched. Mine would be stuck on the fitbit logo screen.

[PankajG]

Hi Krupa, Now fitbit shipped new charger. I am keeping my finger cross, hopefully this will work. Will update this post with outcome in next few days once get new charger delivered.

Regards,

Pankaj

[AlejandraFitbit]

Thanks for the update @PankajG and @Krupa518 it's great to see you around.

I would like to know if you keep having issues setting up your tracker? If you do, as recommended, please try the restart procedure a couple of times more and then verify that you are doing the following from your Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Let me know the outcome. 

[PankajG · Accepted solution]

Hi All,

Thanks all for your response. This issue is resolved after I received new charger.

Thanks & Regards,

Pankaj

[JuddRanch]

I have the same issue since this morning, the logo, it's worked fine for little over a year, tried reset many many many times.. tried different charger from daughter (know it works) just have battery symbol with thin red line on left side.. last sync was yesterday 5/27/18 at 4:55PM app show yellow battery but won't sync as fitbit shows logo and locked up. Don't want to buy another! any number to call for support? email me nellieacres@gmail.com   thank you, Justin 🙂