Blaze not charging

[MisSara]

Hi

My 1st Blaze had an issue after 2 months. Was replaced my 2nd one would not charge nor swipe and I tried to reset the green lights would not mmm twinkle. I got another one same thing any advice on how to get it working.

There are no contacts on my Blaze and I pnly use my laptop to charge up.

Thank you in advance
MisSara

[FerdinandFitbit]

Hi there @MisSara. Good to see you in the Community! 🙂

I'm sorry you're having problems with your new tracker. I would like to know if you are not able to see anything on your display and it will not change or show anything on the screen when you press any button or or is it just not charging properly?

I'd recommend cleaning the contacts in the back of the pebble, you should see three little golden dots and you can try to clean them with a cotton swab and a little bit of rubing alcohol.

If this doesn't help, feel free to get in touch with the Support Team and they will be happy to help you out with this!

Let me know how it goes!