Blaze not charging

[Jac.ilyn]

i just got a firbit Blaze as a gift and when i opened it and went to update it, the app says the battery is too low to update but when i put the tracker into the charger the charging symbol doesn't come up. it just shows the fitbit symbol and fitbit.com/setup. what's going on and what should i do?

Moderator edit: format

[Kmransom123 · Accepted solution]

@Jac.ilyn  It will charge - until the tracker is set up and added, it will not show any indicator of charging.

[Jac.ilyn]

thank you @Kmransom123. i will leave it for a while and see if it charges.

[Rich_Laue]

@Jac.ilyn i never wait that long, after setting up about 15 trackers, i place them on their charger then proceed to set them up.

The app sees that they are charging and proceds,.

[T2L8F4Luv]

so how do you get tracker to track if update will not install because it says battery too low even after hours of charging new battery in cradle

[T2L8F4Luv]

,my battery is still not charging even after hours of charging in the cradle. I continue to get the message that battery power too low to do firmware update. I am properly seating the battery in the cradle. Must have a defective battery

[Bheyer]

I'm having this same issue! Have you had any luck figuring out the issue?

[T2L8F4Luv]

Mine finally did fully charge after giving up on the very slow charging computer port and plugging into usb wall adapter charge (much, much faster charging). If I had stuck with computer usb, it would never have charged battery to the Blazer. Use usb wall adapter

[Rich_Laue]

Thats why i say to use the phones charger, some computers  stop charging when the fall asleep. 

[SunsetRunner]

Look here.

https://community.fitbit.com/t5/Blaze/Stuck-on-setup-for-new-fitbit-blaze-cannot-update-firmware-or-...