Blaze not charging

[Ianhrp]

My new Blaze received today all set up and update and will not charge at all. Tried 3 different plugs and into pc and will not charge. No indication on screen or battery symbol. Reset twice any ideas not good first impressions

[Rich_Laue]

@Kob you now want t9 get your son to remove your tracker from his phone Bluetooth.  He might not like that when your around, that you will be receiving all hes text messages.

@keithcross

Are you saying that while the tracker is plugged into the PC it keeps giving you the disconnection notice, or is it only ehen you plug or unplug the tracker.

My thought is why not use a phone charger.

@Kob you now want t9 get your son to remove your tracker from his phone Bluetooth.  He might not like that when your around, that you will be receiving all hes text messages.

@keithcross

Are you saying that while the tracker is plugged into the PC it keeps giving you the disconnection notice, or is it only ehen you plug or unplug the tracker.

My thought is why not use a phone charger.

For me, if the app says the tracker needs charging, the tracker doesn't say this, i simply plug in the tracker, and procede to set it up.

As for your spelling, to the right of your post is three dots, click there and choose edit.

Moderator edit: merged reply

[keithcross]

Used a phone charger and now ok. When connected to my pc it kept indicating that the device kept connecting and disconnecting again.

Keith


Sent from my Samsung Galaxy smartphone

[Hugo5863]

The actual solution I found is that the charger that comes with the Blaze is bad. To get it to charge, put the Blaze in its dock as you should then plug the USB end into a powered USB slot HALF WAY for the connection to work. When it works, the screen shows only a battery symbol with a blue charging animation inside the battery.

The actual permanent solution is to buy a new charger. I bought a 3rd party one with a high review score to make sure it works. I haven't had any problems since then.

[ImprudentMedusa]

I too have notice an issue with my device charging. It used to be fully charged within 30 mins and now it doesn't seem to charge at all. I've have this device since mid January this year. 

[bkarsh]

By the way --- I can confirm this is a software issue. I encountered the same problem everyone else here mentioned. I left my new Blaze in the cradle, and uninstalled/reinstalled the app on my phone. All of a sudden, it is syncing and updating. 

So -- don't give up hope -- try reinstalling your software first. 🙂

[Hazzz]

Same problem (Blaze not charging from computer / update not installing setup), same frustration and wasted time (3 hrs).

This got mine working (based on the suggestions above):

1) Delete the Blaze from my account on iphone app

2) Delete the app from my iphone

3) Plug into a USB wall charger (NOT Computer)

4) Wait 30 mins (for charger to do its thing)

5) Reinstall app on iphone

6) Add Blaze to account using iphone app

7) Bingo...get prompt to pair device and then setup (update) works 

This is obviously not just user error given the number of instances. Sort it out fitbit. 

[bgenius]

got the blaze today and charging for 5 hours.  battery went from low to empty!! Help!!

[Rich_Laue]

What type of device where you charging through @bgenius? If you where using a computer,  did you make sure the laptop did not go to sleep?

[Mayank24]

What all you did to fix the charging issue for a new blaze?

Mine started working...Only change I did is I used my mobile charger to charge and it charged in around 1 hr.

Thanks guys!

Moderator edit: merged reply

[Karplop]

Hi everyone, Thanks for the previous posts. Based on the previous posts I was able figure out that for the setup/add new device, even though the Blaze states it doesn't have enough charge, and shows the setup screen, after it states it cannot do the update; if I push through and continue setting the device up by going though the training screens, it allowed me to finish and finally update the device! And now it shows the battery charging after it's been successful updated and connected to the app. I hope you update the software or provide more charge on the new devices prior to shipping soon, all the posts previously were from a year ago, and I'm still experiencing the same issues. Good luck Fitbit friends!

[IGC]

Sorry for the trouble. 

Can you pls share the steps for returning the Fitbit blaze. Mine has the same exact problem. 

Thank you. 

[Karplop]

Hello!

Don't diapair, it does eventually work if you complete the setup: 

1)  place in cradle to charge

2) add Blaze in app "setup a new device"

3) get through a few setup screens - pin linked 

* Get insufficient battery to setup  

Blaze will keep showing the www.fitbit.com/setup screen

4) keep in the app and keep accepting the setup error- skip error message about not able to update the Blaze/software/firmware

and charging issues message,

a) on the bottom there is a continuing setup screen/accept to push it forward (I can't remember exactly what it says as I can't get to it now)

5) it will finally get to the end of the training screens and decide it actually would like to do the update anyway and says it takes  10 mins keep the phone nearby then it will go to a blue Fitbit screen with the install/update status bar

6) after 10 mins or when it's done 

7) good luck!!

no need to call or send back to the manufacturer!! I was pretty worried/annoyed!

it works perfectly now! 

I hope you can get it to work too!  

🙂 K

fitbit one (3 years- dead)

charge 2 (swapping for Blaze)

Blaze (setup successfully-Day 1)

[Busybeequeen]

I have the same problem. Did you find a solution? Thanks

[Karplop]

@Busybeequeen 

Hi Bee,

This is what I wrote to @IGC I'm not quite sure, the threads don't work well on this forum. 

Good luck! 

---

@Karplop wrote:

Hello!

Don't diapair, it does eventually work if you complete the setup: 

1)  place in cradle to charge

2) add Blaze in app "setup a new device"

3) get through a few setup screens - pin linked 

* Get insufficient battery to setup  

Blaze will keep showing the www.fitbit.com/setup screen

4) keep in the app and keep accepting the setup error- skip error message about not able to update the Blaze/software/firmware

and charging issues message,

a) on the bottom there is a continuing setup screen/accept to push it forward (I can't remember exactly what it says as I can't get to it now)

5) it will finally get to the end of the training screens and decide it actually would like to do the update anyway and says it takes  10 mins keep the phone nearby then it will go to a blue Fitbit screen with the install/update status bar

6) after 10 mins or when it's done 

7) good luck!!

no need to call or send back to the manufacturer!! I was pretty worried/annoyed!

it works perfectly now! 

I hope you can get it to work too!  

🙂 K

fitbit one (3 years- dead)

charge 2 (swapping for Blaze)

Blaze (setup successfully-Day 1)

---

[Karplop]

@FerdinandFitbit

Thanks for the reply on the previous reply on my first post. 

I didn't quote the person who asked for help and I don't think they saw my reply. Hopefully people can find my post with the steps to continue on. Really would be good to not need to go through so much confusion to do initial setup! I worked in the cellular industry prior and I found the setup not intuitive, people do whatever they are being prompted. Thanks!

---

@Karplop wrote:

@Busybeequeen 

Hi Bee,

This is what I wrote to @IGC I'm not quite sure, the threads don't work well on this forum. 

Good luck! 

---

@Karplop wrote:

Hello!

Don't diapair, it does eventually work if you complete the setup: 

1)  place in cradle to charge

2) add Blaze in app "setup a new device"

3) get through a few setup screens - pin linked 

* Get insufficient battery to setup  

Blaze will keep showing the www.fitbit.com/setup screen

4) keep in the app and keep accepting the setup error- skip error message about not able to update the Blaze/software/firmware

and charging issues message,

a) on the bottom there is a continuing setup screen/accept to push it forward (I can't remember exactly what it says as I can't get to it now)

5) it will finally get to the end of the training screens and decide it actually would like to do the update anyway and says it takes  10 mins keep the phone nearby then it will go to a blue Fitbit screen with the install/update status bar

6) after 10 mins or when it's done 

7) good luck!!

no need to call or send back to the manufacturer!! I was pretty worried/annoyed!

it works perfectly now! 

I hope you can get it to work too!  

🙂 K

fitbit one (3 years- dead)

charge 2 (swapping for Blaze)

Blaze (setup successfully-Day 1)

---

---

[Karplop]

@kcallan17

Hopefully this works for you, I did plug the USB into a larger iPhone wall charger;

Hi everyone, Thanks for the previous posts. Based on the previous posts I was able figure out that for the setup/add new device, even though the Blaze states it doesn't have enough charge, and shows the setup screen, after it states it cannot do the update; if I push through and continue setting the device up by going though the training screens, it allowed me to finish and finally update the device! And now it shows the battery charging after it's been successful updated and connected to the app. I hope you update the software or provide more charge on the new devices prior to shipping soon, all the posts previously were from a year ago, and I'm still experiencing the same issues. Good luck Fitbit friends!

---

@Karplop wrote:

Hello!

Don't diapair, it does eventually work if you complete the setup: 

1)  place in cradle to charge

2) add Blaze in app "setup a new device"

3) get through a few setup screens - pin linked 

* Get insufficient battery to setup  

Blaze will keep showing the www.fitbit.com/setup screen

4) keep in the app and keep accepting the setup error- skip error message about not able to update the Blaze/software/firmware

and charging issues message,

a) on the bottom there is a continuing setup screen/accept to push it forward (I can't remember exactly what it says as I can't get to it now)

5) it will finally get to the end of the training screens and decide it actually would like to do the update anyway and says it takes  10 mins keep the phone nearby then it will go to a blue Fitbit screen with the install/update status bar

6) after 10 mins or when it's done 

7) good luck!!

no need to call or send back to the manufacturer!! I was pretty worried/annoyed!

it works perfectly now! 

I hope you can get it to work too!  

🙂 K

fitbit one (3 years- dead)

charge 2 (swapping for Blaze)

Blaze (setup successfully-Day 1)

---

[AprilP]

My blaze just completely quit working last night. And, when I went to charge it:
1. It wouldn’t charge
2. It got extremely hot

I’m not sure what to do know.

April

Sent from my Windows 10 phone

[FerdinandFitbit]

Thanks for getting back @Karplop! I'm glad you were able to get back on track! 😄

@AprilP, great to see you in the Forums! 🙂

I'm sorry you're having these problems with your tracker but on the bright side, I was able to see that you got in touch with our Support Team and they have already got back at you. Hope to see you back on track soon as well! Let me know if you need more help!

[Dandean]

Hi, received a nice new blaze today but I'm having a problem charging it too! Can't do the system update as battery is too low and won't charge through laptop or sub plugs! Heeelllpp please as I really wanna have a play  😊

[BobRo]

The Blaze I received today is not charging.  The contact is secure and clicks when pushed on top, but still the unit  is not charging.  My wife has another Fitbit and it was a lot easier to set up.  BobRo