09-10-2017
10:46
- last edited on
09-11-2017
06:04
by
AlejandraFitbit
09-10-2017
10:46
- last edited on
09-11-2017
06:04
by
AlejandraFitbit
My Blaze tracker won't charge.
Moderator edit: Subject for clarity
09-10-2017 14:09
09-10-2017 14:09
Try a restart. Do it at least 3 times.
Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
If that doesn't help Contact Support.
http://help.fitbit.com/?cu=1
Wendy | CA | Moto G6 Android
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09-11-2017 06:04
09-11-2017 06:04
09-11-2017 09:25
09-11-2017 09:25
I have tried almost all the steps. I say almost all because I cannot turn off or restart my tracker. Because it won't charge at all. When I have it on the charger it says fully charged, I take it off and it says it is dead. When I sync my app to my device it says it is fully charged.
09-13-2017 04:22
09-13-2017 04:22
A warm welcome to the Community @Rachelanne127, thanks for troubleshooting this by yourself.
I would like to know if you have take a look at @WendyB's post and mine? If you haven't, please look at them and follow the instructions provided there. Also, have you get in touch with our support team? Have they offer you a solution for this?
Hope to hear from you soon.