Blaze not charging

[Ianhrp]

My new Blaze received today all set up and update and will not charge at all. Tried 3 different plugs and into pc and will not charge. No indication on screen or battery symbol. Reset twice any ideas not good first impressions

[smansueto]

Yes getting frustrating. This is my second one and starting to do same thing!!! Piece of crap!

Sent from my iPhone

[mmillar]

Wipe the contact points with an alcohol swab and then dry. I tried using water and it didn't fix the problem but once I cleaned them with alcohol it started to charge no problem. 

[ruthie5]

Super frustrating! I bought mine May of last year. It stopped charging well July of this year then the heartbeat tracker didn't function well. Eventually only one of the green dots would light up so the heartbeat tracker pretty much out of the picture. I have to charge it everyday (sometimes twice), but this morning it's not charging AT ALL! I didn't even get offered a replacement. I was offered a discount on another purchase. HECK NO! It lasted a year working well. I still have hope so I just plugged it in again. Fingers crossed. If it doesn't work...I'm going with another brand.

[smansueto]

I will try that. Thanks

Sent from my iPhone

[jewlsiyq]

I did set up until it said updates were needed then it said battery to low charge and it will not charge!

STINKS!

[Sakthi]

It is frustrating that these problems continue to be reported, and yet,
there is no official response from Fitbit on how this is being addressed.
Let Fitbit be aware that market will take note and punish it harshly.

Moderator edit: removed personal information.

[Brokenwatch]

I'm having the same issue.

I bought this watch (fit bit) a few hours ago 250$ wasted 

[ruthie5]

No kidding! I only had to deal with one Fitbit. There are some people on
here that have dealt with this several times. My coworker is on her second
and my mother-in-law dealt with three until she finally gave up. I'm
posting about this on social media letting everyone know how bad of a
product they sell.

[Brokenwatch]

First of all no manual you need to go to web site.

Web site says to download app

App says to set up device.

Can't set up device battery too low need to charge.

How do I charge???? I had to you tube it to figure out how.

....Step 6 got it in the cradle properly heard the click and all the pins are lined up and still not charging....

I am incredibly disappointed in this product and will be returning it in the morning as well as advising any of my friends asking my opinion on the product to steer clear unless fit bit can correct this ongoing issue....

Fit bit......Look at your stats. Read the comments. Listen to your customers.

The people have spoken and are outrage. Customer service goes a long was.

You have a serious problem here that needs to be addressed

[Sakthi]

The problem did not occur after they sent me a replacement.  I had specifically asked and they sent me a fully charged watch.

Sent from my Samsung Galaxy smartphone.

[stuwa11]

charge with adequate charger.... maybe the output isnt enough in the charger your using , not all phone chargers are adequate.. check yours - plug the usb cradle into correctly sized charger...

Sent from my electronic communication device

[jewlsiyq]

I tried several USB ports & chargers it was a faulty fitbit or charger I
got tech support thanks...

Moderator edit: personal info removed

[Sakthi]

It is much more than that. Although what you say are valid, most people
report problems that are very much over and above.

[Rich_Laue]

@Brokenwatch like most companies that only sell cloud connected devices Fitbit has every manual in their help site. The link you will find below as "Help". You will also find a link to fit it's you tube channel, or use for its online interactive and searchable help site. Again the link is below. 

@Sakthi as long as you felt a vibration when plugging in the tracker it will be charging, I suggest using the phones charger. 

[Karalee-77]

This is my 6th - brand new out of box blaze. I'm having the same problem with All of them - not only me but 4 other people in-store all trying to do the same - I first purchased my blaze 10mhs ago - great, no problems at all .. blaze worked perfectly. 4 weeks ago there was a firmware update since then my blaze battery would only last - at best - 1 day & that's with all notifications off. B4 this, it would last 4 days at least and that's with logging my work outs from gym and all notifications turned on! I tried 3 nights in a row doing a full charge each night - it would charge fully fine but the charge would only last 1 day. Knowing something was wrong I returned it to the store I purchased it from. They agreed, something was wrong - handed me a new one (in exchange) - great! Went home to set up new device - 1st deleted the old blaze from both my Samsung S8 & Surface Pro - restarted devices - turned on Bluetooth to begin setup for syncing blaze. Bluetooth recognised blaze every time - asked to enter 4 digit pin - all fine - next step... blaze needs to do a software update to complete set up...  blaze can't charge b4 setup. plugged blaze into charger - tried to charge via usb into computer over night - nothing! Blaze screen still says fitbit.com/setup. Tried plugging directly into wall - same! Took 2nd brand new blaze back to shop - exchanged for new one Again! Round 2 - Deleted all fitbit related apps from all devices and started the process over again - same problem - took my brand new computer into store I purchased it from only 3 weeks ago (keep in mind 1st blaze was connected to this device fine) -3 tech guys could not get the blaze connected - All had the same problems - they even tried opening 2 more brand new -out of box blazes and connecting them with other devices in store - Nothing! After leaving it with them overnight - they still couldn't get any of the devices to work - 3 qualified technicians can't get any of the 4 blazes connected - All had the same problem - Yes, we know how to reset the device - Yes, we tried different power sources and even tried different charging cradles for ALL of them - Nothing has worked! So, after all this we contacted Fitbit directly - Fitbit sends me out a new device (arrives 1week later)  try to set up - same dam problems! THIS IS A SOFTWARE PROBLEM .... No-one at Fitbit knows how to fix it! Everyone is having the same issues! You'd think they'd send out a brand new device with the new update considering all the issues we've had - Nope! Will be sending this device back to Fitbit for a full refund! The only good thing about Fitbit is the App - the devices are crap and I'm so over trying to get it working!          

[ColJimD]

When it tells you that you don't have enough power to complete setup and asks if you want to continue, say yes. It will complete setup and then you can charge it. The thing is, it does not know how to charge itself until it has been setup.

[Sakthi]

Fitbit refuses to acknowledge its failure of Blaze. I have no idea how
their other products are working.

[PAM627]

Thank you for your reply. I no longer have the Blaze too annoying and frustrating.

Happy Holidays

Sent from my iPad

[Reneeb57]

I bought the Blaze yesterday and cannot get it to charge.  When I plug it in to charge it shows the Fitbit logo and fitbit.com/setup.  There is no icon showing the battery level.

[ColJimD]

Start set up and when it says something like not enough power to complete setup, do you want to continue? Say yes. It will continue setup and then you can charge it.

Sent from my iPhone