Blaze not charging

[beckisch]

For the last several week my Fitbit has not charged well when I plug it in. After taking it in and out for a while and making sure the connections are clean it usually starts to charge. There were a few times that it would go from about 75% charged to all of a sudden red and saying it is barely charged. I only use the charger that came with the my Fitbit. Today it died unexpectedly (I charge my Fitbit every Monday and Thursday in the car because i have a long drive each of those days and I am not walking). I cannot get it to charge at all. It has been plugged into the wall for an hour and has not turned. Help... 

Moderator edit: format

[DavideFitbit]

Hello @beckisch, welcome to the Community forums. 

Thank you for the information provided regarding the Blaze that is not charging properly. If this is related to the battery, please make sure that you've exhausted all the troubleshooting options provided in this article. 

If the device is charging, but the screen is completely black, make sure that you've also completed the restart procedure described here. 

Please keep me posted on the outcome. 

[beckisch]

It took 7 times for it to restart but it is working now. I had seen the restart but had not tried it because I didn't think it would work since it wasn't on in the first place. It was a hard day not having it yesterday 😉 THANK YOU!!

[beckisch]

Sorry one more question. If it gets to where it does not want to charge again - would a restart be the solution?

[beckisch]

@DavideFitbit Well the battery went from fully charged on Sunday night to critically low this am and now will not charge again. I did everything i had done in the past to make sure the connection was good and even restarted it but it is still not charging...HELP!!! And thank you!!!

[Hubertk]

I am having the same problem with Fitbit Blaze. Been a loyal Fitbit owner since Nov 2014 (this is my 3rd different device). Sadly, I think they are designed to fail and break after 2 years, unless someone at the company can convince me otherwise...

[steyrsbs]

@HubertkI would agree, mine is just over 2 years old. Customer support was no help. Looks like its time to change loyalties. It will be interesting to see if my 5000 followers in Instagram follow suit.

[829Anita]

Mine was purchased Jan of 2018 - it is now out of warranty and I am SOL with the same problems. Charges up then depletes after 12 hours. They just told me that the battery is definitely defective but I'm out of luck.  If yours is less than a year old - go to CS right now and get them to replace it!  I was offered a whopping 25% off of a new one - I think spending $200 on a watch that only lasts 1 1/2 years is BS>  Definitely switching to another brand.  This is the third Fitbit that has crapped out on me.

[829Anita]

Mine was 1.5 years and they say they can't help.

[beckisch]

Well crum. I had to go back and look - it's 15 months old. I replaced my One with the Blaze because it quit charging also but it was at least 5 years old so i didn't think as much about it.

[DavideFitbit]

Hello @beckisch, thank you for your reply and confirming that you already tried the suggested steps, I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

Thank you for sharing all this feedback about what you've been experiencing with the battery @Hubertk; comments from users are always useful to continue to improving the quality of products and services. Please let me know if you already tried the suggested troubleshooting steps mentioned here earlier. 

Welcome to the Community forums @steyrsbs, I've sent your information to Support again for further assistance, but it seems they've tried to get in touch with you and have not received a response yet. Please make sure to check if you received a reply from them in your inbox 

@829Anita, thank you for all your comments and feedback, Fitbit tries to provide as much helps as possible with these cases, but they do need to adhere to the official warranty policy, remember this would start counting from the original date of purchase.  

Let me know if you have further questions. 

[829Anita]

@DavideFitbit Yes of course... however I do expect something I spend $200 on to last more than a year and a half... especially when it's a defective part - not me dropping it, or submerging it in water - this is a FIT BIT issue, not a consumer issue and with as many defective batteries as there seem to be I would think there would be more concern and actions than "here's 25% off" - buy another defective battery fitbit.