Blaze not charging

[supaxton]

I have placed my Blaze in the charging cradle but it is not charging.  the only thing on the screen in the Fitbit logo.  I have tried using different plugs and also USB ports.  My App cannot find the Fitbit and there are no green lights on the back of the Blaze.  

[WendyB]

Try restarting it several times

http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

[AlejandraFitbit]

It's great to see you around @supaxton and @WendyB thanks for stopping by.

If you are having problems charging your tracker, I recommend cleaning the charging contacts on the back of your Fitbit Blaze, since over time the contacts can accumulate dirt and debris that prevents them from making a good connection to the charger. Use a toothpick or toothbrush to clean the charging contacts; do not scrape them with anything metal because this can damage the plating and result in corrosion.

I hope this helps, let me know the outcome. 

[Rich_Laue]

My thinking is that if you only see the Fitbit Logo, then the tracker has not started up correctly. 

I agree, make sure there is a good connection and try the reset procedure at least 3 times. Of course the reset can not be done while in its charger