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Blaze not charging

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‎08-01-2017 10:52 - last edited on ‎08-02-2017 06:24 by Moderator Alum

‎08-01-2017 10:52 - last edited on ‎08-02-2017 06:24 by Moderator Alum

I've just bought a Fitbit Blaze and it won't charge, anyone else had this problem?

 

Moderator edit: Subject for clarity

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‎08-01-2017 11:31

‎08-01-2017 11:31

Welcome to the forums!

 

Did you try a different USB port on your computer?

 

If so then take it back and exchange it where ever you bought it

 

If here contact support. Use the help link at the top of the forum

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎08-01-2017 18:56

In response to WendyB

‎08-01-2017 18:56

Dod you feel a vibration that tells you that it is charging when plugging it in?

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‎08-02-2017 06:25

‎08-02-2017 06:25

Welcome to the Community @Cate46, @WendyB and @Rich_Laue thanks for stopping by.

 

If your tracker is not charging, I recommend restarting your Blaze. After the restart process, I recommend following the instructions provided in this post.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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