08-01-2017 10:13
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08-01-2017 10:13
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I purchased a Blaze from Macy in Orlando Florida in January of this year and the device is no longer keeping its charge for more than 2 hours. The contacts on the back of the device are worn down and one of them actually has a hole in it. I have the original packaging and receipt from Macy's and I'm wondering if I should just take it back to any Macy's store, since their policy is to replace unused merchandise with original receipts, within one year of purchase? Or, given that I have worn the device for the past several months, should I look to Fitbit directly, for a replacement? The heart rate portion died about a week before the device itself started to loose charge.
Grateful for your immediate help... I'm losing steps.
Cecil
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08-02-2017 06:28
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08-02-2017 06:28
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A warm welcome to the Community @cecilferguson and @WendyB thanks for stopping by.
I would like to know if you keep having inconveniences with your Fitbit Blaze. Did the instructions provide by our friend @WendyB worked? Did you get in touch with our support team?
Hope to hear from you soon.

08-01-2017 11:34
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08-01-2017 11:34
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You cant take it back to Macy's as it has been used.
try these steps before contacting support as they will ask you the same
Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...
Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291
http://help.fitbit.com/articles/en_US/Help_article/1799
If it doesn't help Contact Support
http://help.fitbit.com/?cu=1
Wendy | CA | Moto G6 Android
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08-02-2017 06:28
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08-02-2017 06:28
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A warm welcome to the Community @cecilferguson and @WendyB thanks for stopping by.
I would like to know if you keep having inconveniences with your Fitbit Blaze. Did the instructions provide by our friend @WendyB worked? Did you get in touch with our support team?
Hope to hear from you soon.

