Blaze is Dead

[cecilferguson]

I purchased a Blaze from Macy in Orlando Florida in January of this year and the device is no longer keeping its charge for more than 2 hours.  The contacts on the back of the device are worn down and one of them actually has a hole in it.  I have the original packaging and receipt from Macy's and I'm wondering if I should just take it back to any Macy's store, since their policy is to replace unused merchandise with original receipts, within one year of purchase?  Or, given that I have worn the device for the past several months, should I look to Fitbit directly, for a replacement?  The heart rate portion died about a week before the device itself started to loose charge.

Grateful for your immediate help... I'm losing steps.

Cecil

[WendyB]

You cant take it back to Macy's as it has been used.

try these steps before contacting support as they will ask you the same

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

http://help.fitbit.com/articles/en_US/Help_article/1799

If it doesn't help Contact Support
http://help.fitbit.com/?cu=1

[AlejandraFitbit · Accepted solution]

A warm welcome to the Community @cecilferguson and @WendyB thanks for stopping by.

I would like to know if you keep having inconveniences with your Fitbit Blaze. Did the instructions provide by our friend @WendyB worked? Did you get in touch with our support team?

Hope to hear from you soon.