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Blaze not charging

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‎03-03-2018 09:15 - last edited on ‎05-14-2019 20:23 by Moderator Alum

‎03-03-2018 09:15 - last edited on ‎05-14-2019 20:23 by Moderator Alum

When I place my Blaze on the charger it says I have a full battery...however, when I take it off, it last maybe 20 minutes then is dead.

 

 

Moderator edit: subject updated for clarity 

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‎03-03-2018 09:42

‎03-03-2018 09:42

Welcome to the forums!

 

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

http://help.fitbit.com/articles/en_US/Help_article/1799

 

If that does not help contact support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

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