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Blaze not charging

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‎05-15-2019 07:10

‎05-15-2019 07:10

My Blaze of a year and a half is not charging.  A fitBit rep just told me that it is a faulty battery but they will not do anything but offer me a 25% discount on a NEW one.  This is not right.  As I can see from this thread this is obviously a product issue and faulty battery.  A 200$ plus watch should last more than a year and a half.  FITBIT, do the right thing for your customers!!

 

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‎05-17-2019 10:46 - edited ‎05-17-2019 10:47

‎05-17-2019 10:46 - edited ‎05-17-2019 10:47

Welcome to the Forums @SASSY11.

 

I apologize for the delay in my response. Thanks for sharing your experience and feedback on the matter.

 

Please know that we take all feedback seriously and that we are always looking for ways to improve the overall Fitbit experience. 

 

You can click here to read more about our Warranty policy. It is important to mention that each case is handled on its own in a case by case basis.

 

Thanks for your understanding.

Lanuza | Community Moderator

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