Blaze not connecting

[ccarte]

I recently was given a Fitbit blaze from a friend who no longer used it. When I go to log in to my account and set up the device, it never gets past the "searching" part of the setup. Is this because it is still connected to my friend's account? Any ideas??

[SteveH]

If your friend is nearby then it may be that their phone still has a bluetooth connection that's blocking yours. Get them to remove any connection to the fitbit in their phone's bluetooth settings.

It's also worth checking that your phone is supported by fitbit at www.fitbit.com/devices

[LiliyaFitbit]

A warm welcome to the Community @ccarte ! It's nice to see you around @SteveH ! I am sorry for the delayed response. 

@ccarte Congratulations on your Fitbit Blaze! Thank you for sharing the details of the difficulty you're experiencing with setting up the tracker. Have you tried what @SteveH suggested? To confirm the steps to set up the device, please see: How do I set up my Fitbit device? Please follow troubleshooting steps if you continue experiencing difficulty: Why can't I set up my Fitbit device?

I also recommend checking our blog post with useful information: Giving or Receiving a Used Fitbit Device? These Simple Steps Will Help You Both Start Fresh.

@SteveH thank you for your help!

I'll be around if you need further assistance.