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Blaze not counting steps - adding extra floors. Defective??

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‎04-20-2016 15:11

‎04-20-2016 15:11

I got a fitbit blaze a few days ago. 

love the face of it but its not counting all my steps!!! I have done tests, counting 100 steps myself then checking blaze and it has only registered around the 70 mark. 

I have tested indoors, outdoors all over the place. 

 

I am so upset, its showing my usual walking track as 1km shorter than i know it is, and steps significantly less. When i do the exact same walking as i did with my charge HR and woudl hit 10k steps easily, my blaze tells me ive done 6km max. 

 

Does anyone know if i can return this to my local jbhifi that i bought it from? 

i am just so disappointed in this product. 

Best Answer
1 REPLY 1

‎05-09-2016 08:42

‎05-09-2016 08:42

Welcome to the Forums @computron9000. I would like to know if you keep having problems with your Blaze being inaccurate? If you do, I recommend Restarting your tracker and after the restart process, test it one more time. If you see that it continues inaccurate, feel free to contact our Support Team. For a faster response you can contact them via phone or chat.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer