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Blaze not counting steps

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‎07-11-2017 14:16

‎07-11-2017 14:16

I had my Blaze for six months. Since that time I have had problems with it syncing properly, but it will sync within the day. My biggest problem is I live in a climate that get very cold in the winter and very hot in the summer, so I do a lot of walling in malls and walmart and my Blaze does not count steps. I thought it had something to do with the store, but my son has the same blaze and had not problem with his steps in malls. I wear my blaze on my left hand.  I am right handed. I even switched to see if that would help, same results.  Is there an answer for my problem in the fitbit community?

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‎07-12-2017 04:56

‎07-12-2017 04:56

A warm welcome to the Community @omahapostal. If your Blaze is not registering your steps, I recommend restarting your tracker. After the restart process, walk 100 steps and let me know how many your tracker registered.

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-12-2017 08:51

In response to AlejandraFitbit

‎07-12-2017 08:51

I have tried restarting many, many times. I have tried deleting Blaze and
an again as new device. Still same. Yesterday when I tried restarting my
Blaze, the face started Flickering and has not stopped no matter what I
did. At this time this Blaze is pretty much useless to me.

Thanks for trying
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