help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze not counting steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-13-2017 23:59

‎02-13-2017 23:59

I went for a 10k run yesterday, linked to my iPhone, account shows the distance but not the step count

Best Answer
0 Votes
2 REPLIES 2

‎02-14-2017 04:15

‎02-14-2017 04:15

Without more information on what method you tried to use to track the run, I'm not sure what to say.

 

Were you wearing a Fitbit tracker? Using phone GPS? Using the MobileTrack feature on a compatible device?

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎02-14-2017 05:38

‎02-14-2017 05:38

Using Phone GPS, normally it works fine

have not changed settings

Best Answer
0 Votes