help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze not counting steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-04-2019 09:41 - last edited on ‎04-08-2019 11:09 by Fitbit Moderator

‎04-04-2019 09:41 - last edited on ‎04-08-2019 11:09 by Fitbit Moderator

Hi my fit bit is not counting all my steps. I have tried switching off and on and it’s still not working.   I purchased this last January and don’t want to spend any more money due to length of time I have had this.  Please advise 

 

 

Moderator edit: updated subject for clarity

Best Answer
2 REPLIES 2

‎04-08-2019 11:11

‎04-08-2019 11:11

@Westers25 Welcome to the Fitbit Community! I hope you're doing well!

 

I will gladly assist you with your Blaze not counting steps. Could you add more information about this issue? Where and when is it not counting steps? Are you doing an specific activity or is it during the day? Has this happened before? On which wrist are you wearing your Blaze (dominant or non-dominant)?

 

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎04-09-2019 16:26

In response to AlvaroFitbit

‎04-09-2019 16:26

I am having the same issue. I have done the step test by walking and counting 100 steps and it will work after I restart it for a little while then stop counting again.

Best Answer
0 Votes