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Blaze not counting steps

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‎04-04-2019 09:41 - last edited on ‎04-08-2019 11:09 by Fitbit Moderator

‎04-04-2019 09:41 - last edited on ‎04-08-2019 11:09 by Fitbit Moderator

Hi my fit bit is not counting all my steps. I have tried switching off and on and it’s still not working.   I purchased this last January and don’t want to spend any more money due to length of time I have had this.  Please advise 

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎04-08-2019 11:11

‎04-08-2019 11:11

@Westers25 Welcome to the Fitbit Community! I hope you're doing well!

 

I will gladly assist you with your Blaze not counting steps. Could you add more information about this issue? Where and when is it not counting steps? Are you doing an specific activity or is it during the day? Has this happened before? On which wrist are you wearing your Blaze (dominant or non-dominant)?

 

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎04-09-2019 16:26

In response to AlvaroFitbit

‎04-09-2019 16:26

I am having the same issue. I have done the step test by walking and counting 100 steps and it will work after I restart it for a little while then stop counting again.

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