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Blaze not holding a charge

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 My Blaze is a little over 1.5 years old and has been dying after about a day for the last 2 months as applied to the 5 days of battery when I first got it. I will leave it on charge until the battery is showing as being fully charged on the Fitbit screen as well as the app, I have tried shutting off everything (all day sync, heart rate, notifications, quick view, alarms, not using music, etc.) and it is still lasting 22 hours at most. So basically I’m not even using my Fitbit as it was made to and yet it doesn’t help save the battery.

 

Has anyone solved this problem on their own? I am getting very frustrated that my over $200 tracker didn’t even last 1.5 years before something like this happened and don’t know where to look for a solution anymore!

 

I have already contacted customer support and they have told me that they are seeing the problems with my battery depleting fast but cannot do anything other than offer me discounts on a new device, however, the only choices are either the lesser expensive options (basically a downgrade) or the most expensive device rather than the comparable one. 

 

The worst part is, I have had multiple problems with this and my previous tracker while they were still under warranty and all support would do is send me a link of things to try despite me listing everything’ that I already tried and then telling them when I tried them all again. It’s pretty convenient that now that the warranty is up the decide to actually give me the time of day! I feel so scammed!

 

 

Moderator edit: subject for clarity

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It's great to see you around @Sharonaaa.

 

Thanks for troubleshooting this by yourself. I am sorry to hear about your experience with Fitbit Blaze and appreciate the feedback provided.

 

I think that a discount in other device is great, if you are interested in using it, you can take a look at this page and compare all our units, maybe there is one that meet your needs.

 

Keep the stepping up! Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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I find this response slightly insulting. I should have been helped when my device was under warranty and was not. It’s not fair that you are only willing to help when my device is no longer covered. If the discount was towards a comparable tracker (versa) then i would consider it. But at the same time I don’t trust Fitbit anymore because I know that if I have a problem when it’s under warranty customer support is just going to treat me the same way until it’s no longer under warranty. That’s such a scam! 

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