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Blaze not holding charge

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‎08-04-2017 02:57

‎08-04-2017 02:57

Hi there

In the past week my battery life has deteriorated. I placed my blaze on charge overnight last night after cleaning as advised and following the steps to increase battery life but it is still not holding. The battery was showing as full this morning at 7am when I put my blaze back on to wear and now at 11am it is in the red already. This was not an issue until approximately a week ago. 

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3 REPLIES 3

‎08-04-2017 10:50

‎08-04-2017 10:50

Welcome to the forums!

 

Please contact support. Let them know all the steps you have taken so far.

http://help.fitbit.com/?cu=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎08-08-2017 13:24

In response to WendyB

‎08-08-2017 13:24

I've contacted support and they are sending a replacement. Thank you for your response and tips for the future

Best Answer

‎08-09-2017 05:27

In response to Swishboom

‎08-09-2017 05:27

Great to see you here @Swishboom and @WendyB thanks for stopping by.

 

I am glad to hear that you get in touch with our support team and that you will be receiving a replacement. At the moment of receiving it, you just need to do the following from your Fitbit app to set it up:

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your tracker and follow the onscreen instructions to continue.

 

Keep the stepping up! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer