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Blaze not longer responding

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‎12-06-2019 08:04 - last edited on ‎12-08-2019 16:30 by Fitbit Moderator

‎12-06-2019 08:04 - last edited on ‎12-08-2019 16:30 by Fitbit Moderator

 I have tried restarting blaze by holding buttons, charged it, no green lights no Fitbit app appears no background screen color either. Crazy that we just purchased Black Friday last year and it just stopped working around Black Friday this year. Need help. 

 

Moderator edit: updated subject for clarity

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‎12-08-2019 16:35

‎12-08-2019 16:35

Hi @Brewster26. Welcome to the forums. I'm sorry for the delayed response.

 

Thanks for trying to restart and charge your Blaze prior posting. I know how you're feeling since your tracker should be working well and let me help you out with this. Based on its current behavior, I'd recommend to give a try to the following steps:

 

  1. Clean the gold contacts on your Blaze and charging cable.
  2. Check the alignment and try reconnecting your Blaze to the charging cable.
  3. Try a different USB port or a UL-certified wall charger.
  4. Restart your Blaze one more time.

 

By the way, I've moved your post to this new thread so you can receive more related responses about this situation and to keep our forums organized.

 

Let me know how everything goes.

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