06-19-2018
16:04
- last edited on
06-25-2018
05:46
by
RobertoME
06-19-2018
16:04
- last edited on
06-25-2018
05:46
by
RobertoME
My blaze has lost its Bluetooth connection. I have deleted, turned Bluetooth on and off. Reset phone and blaze. Tried reconnecting with no luck. The app is up to date. It is recognised but will not pair or sync.
Moderator Edit: Updated Subject For Clarity.
06-25-2018
05:45
- last edited on
08-12-2025
09:11
by
MarreFitbit
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
06-25-2018
05:45
- last edited on
08-12-2025
09:11
by
MarreFitbit
Hello @Trek4, awesome to have you around in the Fitbit Community. I'm sorry for the late response and you did god in trying to reset your Blaze and you phone to address this issue.
If you are still having the same behavior with your tracker, please give it a try to this recommendations: Why won't my Fitbit device sync?
Try to reset the app cache too if the previous help article has not resolved the issue.
Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. (This may vary depending of the Android device and the OS version)
Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.
Just a head up, your topic belong sto the Blaze forum. So I took the liberty to relocate your post in order to maintain the readability of our Community.
Catch you later and stay tuned for more help.
"Great things are done by a series of small things brought together.” What's Cooking?
Best AnswerI called Fitbit customer service and they resolved my problem quickly. Even called back to make sure it was resolved. Very pleased.
Best AnswerI called customer service and it is resolved.
Best Answer