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Blaze not pairing

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‎10-08-2019 21:21

‎10-08-2019 21:21

My Blaze has not synced since 1:50am this morning. I have unpaired and re-paired it with my phone. I've restarted both devices. I have shut the Bluetooth off and on on both devices. Still no syncing happening. I see there was an update like an hour ago to the app but that doesn't explain why it wouldn't sync before or after.  Anyone have any ideas? (I have a Fitbit Blaze pairing with a Samsung S7, have had them pairing for 2.5 years).

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‎10-09-2019 09:39 - edited ‎10-09-2019 09:40

‎10-09-2019 09:39 - edited ‎10-09-2019 09:40

Hello @SunsetRunner, welcome to the Community forums. 

 

Thank you for sharing this information about the difficulty you've found to pair your device to your account using your phone. Before considering other options, please make sure to check all the requirements and troubleshooting steps in this article: Why can't I set up my Fitbit device?

 

Also, if you were able to complete the setup process but you're having trouble to sync, please confirm if you already tried all the steps listed here to resolve syncing problems. I've confirmed the Samsung S7 is listed here as a compatible device to sync with the Fitbit app, so it should work properly. 

 

Please keep me posted on the outcome.  

Davide | Italian and English Community Moderator, Fitbit


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