Fitbit not responding to Blaze charge and screen issues email

[SunsetRunner]

My husband has problems with his Blaze screen flickering and his battery not holding charge.  His battery lasts a maximum if 2 days if he doesn't use it. Fitbit answered his initial email followed by my husband sending him the info they required 2 weeks ago. Since then even after several chases fitbit are not responding. Very unhappy with the fitbit. Is there anything else we can do to get his issues resolved.

[AlvaroFitbit]

@SunsetRunner A warm welcome to our Community!

Let me help you with your husband's Blaze not working as it should. I reached out to Support and they informed me that they have reached out to you with the email address you used. If your husband used a different email address then please reach out to me via PM so I can further investigate.

Let me know how it goes.

[SunsetRunner]

Hi. I have messaged you his his email address. I have not received any emails from fitbit support on this subject.

Any help you can offer would be appreciated
Thanks Marian

Sent from Yahoo Mail on Android

Moderator edit: removed personal information

[SunsetRunner]

My husband has still not received a response from FITBIT, this is unacceptable. 

[AlvaroFitbit]

@SunsetRunner thank you for the update. 

I have checked this information with Support. They have requested information from your husband in the last contact  (September 17th) so please let your husband know about this. He can reply to them to continue with the process.

Keep me posted.

[SunsetRunner]

Please see attached and my husband's response which was sent on 18 September. We have checked and the email was definitely sent. 
Thanks Marian on behalf of Paul Hill




Sent from Yahoo Mail on Android

[AlvaroFitbit]

@SunsetRunner thank you for the update and sorry for the delay in my reply.

There isn't any picture attached to your post. Still I suggest to your husband to reply again following the same email thread to ensure the team will receive the reply. Just send another response with the required information to continue with the process.

Keep me posted.

[SunsetRunner]

Email resent twice, yesterday and today. Tracker says message sent successfully. This is getting very concerning now. I will also send from my email address ( woodview41@btinternet.com)
Sent from Yahoo Mail on Android

[AlvaroFitbit]

@SunsetRunner thank you for the update.

Thank you so much for sending the reply again. I have checked with the team and they have recieved it. It appears that your husband is already in contact with them. Do you know the resolution at this time?

I look forward to your reply.