Blaze not receiving notifications from iPhone 11

[Liquidcinnamon]

I've tried everything and will get notifications from my APPs but not text messages/calls.

- turned both devices on and off. 

- made iphone forget blaze and then reconnect

- turned on "always" for the notification setting on iphone for fitbit

- call and text notifications are turned on for the blaze

- deleted and reinstalled app

- logged in and out of app

- ensured that device is properly synced to iphone

Any help would be greatly appreciated!! Thank you! 

Moderator edit: updated subject for clarity

[Nightshade1]

I removed my fitbit app and did a fresh jnstall then followed the steps to make sure notifications were set to “on” on both the phone and watch and make sure your Bluetooth settings is set to “share system notifications” and my messages started coming through

[MarreFitbit]

Hi @Liquidcinnamon, welcome to the Community Forums. I appreciate your efforts in troubleshooting the notifications on your Blaze prior to contacting us. 

Have you tried what @Nightshade1 has suggested you? 😉

Also, please make sure that your Fitbit app is updated to latest version. If you recently updated to iOS 13, you may have to adjust some settings on your iPhone. For more information, see: How do I get notifications from my phone on my Fitbit device?

Let us know the outcome, we'll be around and glad to further help you. 

[Knuqlehead]

I’m having the same issue. I’ve done all the troubleshooting but still can’t get my text messages to come through since I did the IOS13 update. Fitbit said they were aware of the issue when I was communicating via the chat

[Liquidcinnamon]

I have tried all of these steps without success. My Blaze is still not notifying me of txt messages.

[Liquidcinnamon]

I've tried this. Did not help. Still not getting txt message notifications.

[Knuqlehead]

Call the 877 number and they will put your account on the list to be updated. Did mine this morning 

[MarreFitbit]

Hi there @Liquidcinnamon, thanks for getting back and following the tips and recommendations I provided above. 

As @Knuqlehead mentioned, we’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.