Blaze not receiving notifications

[Jhunter1980]

Why can I not get notifications on my Blaze from the S8? It is on the list of compatible devices.

Moderator edit: subject for clarity

[trinh]

I'm having the same issue.  I've been struggling for the past 4 weeks.  I just gave up and turned off my notifications. 

[Jhunter1980]

That sucks I updated my phone and only reason I bought the blaze was it had notifications and my s8 was on the approved list cone on fitbit figure it out 

[jengineer]

This is pretty much the only response I have seen from Fitbit explaining why none of our Blaze watches are working. They're saying its not the firmware update that has messed everything up but our Samsung phones, which is crazy because my phone works fine with everything else I use via Bluetooth. Plus how could it be the phones when so many people who use Apple, Google, and Samsung devices are all having issues with the Blaze? The notifications were the only real reason I got a Fitbit in the first place and now I don't get them. Also its not only the Blaze watches, all the other watches that have similar features (aka receiving notifications) seem to be having issues. If it was a for sure thing that the Ionic would sync to my Galaxy S8 and I would get all the features I would replace my Blaze with a Ionic.

Quote from AlessFitbit
"Thanks everyone for your continued patience! I can confirm that our team has thoroughly investigated this Bluetooth connection issue between Blaze and the Samsung Galaxy S8/S8+. After the investigation on our end, it looks like Samsung will need to release an update to have this resolved."

[Jhunter1980]

Is it really weird that I posted this and the first alert I get is the email from  response weird 

[trinh]

Just got an update from Samsung. Blaze notifications are working 100% so far

[Enemesia]

I am having the same issue with s8 plus

[Enemesia]

How do I get that update from Samsung? If you dont mind, my phone is saying it has the most updated version on it

[Enemesia]

Can you please tell me how to get that update

[AlejandraFitbit]

Hello all, I hope you are doing fine!

First of all, thanks for troubleshooting this issue by yourselves. If you are having inconveniences receiving your notifications or syncing your trackers with your S8/S8+ phones, I recommend taking a look at this post, where our friend is providing information about this.

Your patience will be much appreciated, catch you later. 

[Jamie1873]

Hi.

Unfortunately your friend was last posting about this over 2 months ago.

I'm sure we would all love to be able to stop asking this question. It would be great if a fitbit representative would just speak to Samsung and solve the problem and update us instead of these stock responses that are everywhere.

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@AlejandraFitbit wrote:

Hello all, I hope you are doing fine!

First of all, thanks for troubleshooting this issue by yourselves. If you are having inconveniences receiving your notifications or syncing your trackers with your S8/S8+ phones, I recommend taking a look at this post, where our friend is providing information about this.

Your patience will be much appreciated, catch you later. 

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