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Blaze not receiving notifications

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‎12-26-2017 05:39 - last edited on ‎12-27-2017 05:41 by Moderator Alum

‎12-26-2017 05:39 - last edited on ‎12-27-2017 05:41 by Moderator Alum

I'm not receiving any notifications!? No calls or text? What am I doing wrong? I have the Samsung 8+ which says is compatible for the Blaze?

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎12-26-2017 06:08

‎12-26-2017 06:08

Hi there @ShannonR84. Great to see you in the Community Forums! 🙂

 

I'm sorry you're having problems getting your Blaze to receive the notifications from your Samsung Galaxy S8+.

 

I would recommend going to the Bluetooth settings on your phone and see if the Blaze shows as a connected device. If it does, tap on it, then look for the "Forget Device" option to remove the Blaze from your phone.

 

After that, it would be good to restart your Blaze. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

 

After that, go to the Fitbit app, tap on the icon of the Blaze at the top right corner and scroll down to "Notifications". Enable them and ask someone to call you or send you a text and see if that works.

 

Let me know if you need more help with this!

Ferdin | Community Moderator, Fitbit

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‎12-26-2017 09:29 - edited ‎12-26-2017 09:29

In response to FerdinandFitbit

‎12-26-2017 09:29 - edited ‎12-26-2017 09:29

It won't connect to bluetooth..It keeps telling me it's rejecting pairing?

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‎12-26-2017 12:22

In response to ShannonR84

‎12-26-2017 12:22

I tried all of the above & nothing. I cannot get it to connect to the bluetooth. So frustrating!

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