Blaze not receiving notifications

[Kristi_itsirK]

I have tried the following troubleshooting items listed in various posts and still cannot get my Blaze to send any notifications other than call notifications.

I've turned on/off Blaze (hold button on left and lower right until Fitbit logo appears)

I've turned on/off the Bluetooth on my iPhone

I've done "Forget this Device" for my Blaze

I've "Set Up a Device" and paired my Blaze

I've toggled my notifications to on/off multiple times

I've reset iPhone multiple times

Any suggestions would be greatly appreciated.  I've scoured these boards and have tried everything listed, however I am still not having luck when others seem to be up and running after following the steps provided in many boards.

Moderator edit: Subject for clarity

[WendyB]

Please Contact Support. List the trouble shooting you have already done as well a they will ask you to do it again.

http://help.fitbit.com/?cu=1

[AlejandraFitbit]

A warm welcome to the Community @Kristi_itsirK, thanks for troubleshooting this by yourself and @WendyB for stopping by.

Regarding the issue you are having with your Blaze notifications and iOS 11, our engineers are aware of the problem and are working to resolve it as quickly as possible. I am sorry for any inconvenience that this might be causing, your patience will be much appreciated while our team fix this.

If there's anything else I can help you with, let me know. 

[Kristi_itsirK]

I received the firmware update in Fitbit this morning, updated, and still does not work.  Again, I've tried all troubleshooting listed above. 

[AlejandraFitbit]

Thanks for the information @Kristi_itsirK.

As mentioned in my previous post, our team is trying to fix this issue as soon as possible and your patience will be much appreciated. You can take a look at the My Tracker isn't receiving notifications (iOS Fitbit app) post and follow the instructions provided there.

See you later.