Blaze won't turn on

[Truss2017]

My Blaze is five months old. It goes straight to a black screen after being charged.  Will not turn on. Any advice?

Moderator edit: Subject for clarity

[WendyB]

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If that doesn't help Contact Support.
http://help.fitbit.com/?cu=1

[AlejandraFitbit]

Hey @Truss2017, welcome to the Community! And @WendyB thanks for stopping by.

I would like to know if the instructions provided by our friend here worked? Are you still having issues with your Blaze, is it illuminating at the moment of placing it into the cradle?

Hope to hear from you soon. 

[Truss2017]

Yes, it illuminates when placed in the cradle, but it goes dead after wearing it in less than an hour or so. I’ve reset it several times. It’s not working.

Todd Russell

Moderator edit: Removed personal info

[AlejandraFitbit]

Thanks for the information @Truss2017. Since the troubleshoot provided didn't work, I recommend keeping an eye on your inbox for further assistance.

See you around. 

[Truss2017]

Thank you! It did work, but took another day and several resets. Going on three days with no issues now.

Todd Russell

Moderator edit: removed personal info

[AlejandraFitbit]

Great news @Truss2017, I am glad to hear that your Blaze is now working properly. If you need anything else, do not hesitate in posting it.

Keep the stepping up! 

[Truss2017]

Thank you!

Todd Russell

Moderator edit: removed personal info