10-30-2017
14:46
- last edited on
11-01-2017
06:08
by
AlejandraFitbit
10-30-2017
14:46
- last edited on
11-01-2017
06:08
by
AlejandraFitbit
I have purchased a new Blaze but unable to complete setup due to battery not charging, the online Fitbit support is really poor and I have been trying to solve this issue now for 2 days. I am about to return and look for a different brand. Any help would be appreciated. I have made sure the device is plugged in properly but it doesn't show the charging icon.
10-31-2017 01:08
10-31-2017 01:08
Unfortunately new fitbits will only show the setup message until the setup has completed ok - it will not show a charging icon.
If you've had it on charge for a couple of hours and the setup is still telling you that there is not enough charge then I would try an alternative power source such as a wall charger you use for your phone.
11-01-2017 06:11
11-01-2017 06:11
Great to see you around @tiger1210, thanks for troubleshooting this by yourself and @SteveH for stopping by.
I would like to know if you keep having issues setting up your tracker? If you do, I recommend restarting it, taking a look at this post, follow the instructions provided there and confirm you are doing the following from your Fitbit app to set it up:
I hope this helps, let me know the outcome.