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Unable to charge or setup new Fitbit

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‎10-30-2017 14:46 - last edited on ‎11-01-2017 06:08 by Moderator Alum

‎10-30-2017 14:46 - last edited on ‎11-01-2017 06:08 by Moderator Alum

I have purchased a new Blaze but unable to complete setup due to battery not charging, the online Fitbit support is really poor and I have been trying to solve this issue now for 2 days. I am about to return and look for a different brand. Any help would be appreciated. I have made sure the device is plugged in properly but it doesn't show the charging icon. 

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2 REPLIES 2

‎10-31-2017 01:08

‎10-31-2017 01:08

Unfortunately new fitbits will only show the setup message until the setup has completed ok - it will not show a charging icon.

 

If you've had it on charge for a couple of hours and the setup is still telling you that there is not enough charge then I would try an alternative power source such as a wall charger you use for your phone.

Best Answer

‎11-01-2017 06:11

‎11-01-2017 06:11

Great to see you around @tiger1210, thanks for troubleshooting this by yourself and @SteveH for stopping by.

 

I would like to know if you keep having issues setting up your tracker? If you do, I recommend restarting it, taking a look at this post, follow the instructions provided there and confirm you are doing the following from your Fitbit app to set it up:

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer