08-05-2019 14:57 - last edited on 08-09-2019 11:22 by DavideFitbit
08-05-2019 14:57 - last edited on 08-09-2019 11:22 by DavideFitbit
My Blaze is not receiving text notifications from Pixel 3xl. It is synced and receives email and phone notifications. I've reinstalled app and restarted Blaze. What am I missing? It's driving me nuts?
Moderator edit: subject updated for clarity
08-09-2019 11:23
08-09-2019 11:23
Hi @Bike.ski, it's good to see you around in the forums for the first time. Sorry for the late reply.
Thank you for sharing this information about what you've been experiencing with the text notifications on your Blaze. I was able to confirm the model Pixel 3XL is indeed listed as a compatible device, and you should be able to receive text notifications without any problem.
Before considering other options, could you please confirm if you already tried all the steps listed in this article, they have been useful to other users experiencing something similar.
Please keep me posted.
08-10-2019 04:08
08-10-2019 04:08
08-10-2019 05:33
08-10-2019 05:33
I have been having the same issue with my Blaze on a Google Pixel XL. It did work prior to this update. I can receive any other notifications besides text messages. I thought it was my messaging app, but this confirms it is an issue for others after the recent update.
08-10-2019 10:20
08-10-2019 10:20
I am having the same issue. I can receive delivery receipts in text but no new text messages come through at all since the last update. I followed all the same steps and mine is still not working. Its very frustrating.
08-10-2019 11:44
08-10-2019 11:44
I'm having the same issue on the Samsung S8
08-10-2019 12:52
08-10-2019 12:52
My Blaze won't show notifications from Pixel 3A, a common problem, continually told phone not supported, when will it be? been looking at Garmin product now as Fitbit won't resolve.
08-11-2019 19:14
08-11-2019 19:14
My Blaze also stopped receiving notifications. It first stopped showing the content of text messages, now I get nothing. Some other app notifications were coming through now they have all stopped. I have done all of the rebooting, etc for a few days now. I'm running version 3.2 and have an Android Galaxy S10.
08-14-2019 08:22
08-14-2019 08:22
Hi, sorry for the late reply.
Hello @Bike.ski, and welcome to the forums @SunsetRunner @Hectower. If you haven't done so already, you can also try to disable the notifications completely, and then set them up again following these steps.
It's good to see you around for the first time @Acoop1168, could you please confirm which is the mobile device that you're using to sync your data and set up notifications?
Welcome to the Community as well @SunsetRunner @Rasfit. I was able to confirm these phone models are not currently listed here as compatible devices.
If a device isn’t listed it doesn’t mean it won’t work with a Fitbit tracker or smartwatch, however, we cannot guarantee optimal performance on devices for which we have not tested and confirmed compatibility.
However, some users have been able to sync after following the steps listed in this article: My Fitbit device isn't receiving notifications from my phone.
Let me know if you have further questions.
08-14-2019 08:30
08-14-2019 08:30
08-14-2019 08:46
08-14-2019 08:46
I'm having the same issues and I have a Galaxy S9
08-15-2019 09:18
08-15-2019 09:18
Thank you for your reply @Acoop1168, and for sharing this information about the model you've been using to sync your data. As mentioned by other users in the forums, it is possible that your device will sync even if it's not yet listed as compatible. However, it can't be guaranteed that it will always work properly if it's not been included. Some users have also been able to receive notifications following the steps in this article.
Thank you for this information @monique7, I was able to confirm the model Samsung Galaxy S9 is indeed listed as a compatible device, so you should be able to receive notifications. Could you please confirm if you've tried these troubleshooting steps mentioned earlier?
Please keep me posted.
08-15-2019 18:04
08-15-2019 18:04
Update: now I am getting most notifications and calls. Still no text messages, and one news outlet still doesn't come through. All of these came through prior to the 3.2 update.
08-16-2019 01:47
08-16-2019 01:47
Hello, I am having the same issue with my Fitbit blaze and galaxy s9. For me it started 1 to 2 months ago. I was originally unable to receive call notifications with names or numbers of the callers too, but when I opened the app it asked for contacts permission and it has worked fine since then. The text message notifications remain a problem. I have tried ALL of the suggestions on the links you have suggested (rebooting both phone and tracker, turning bluetooth on and off, and even removing and re-adding the tracker but nothing has worked. All other notifications work, it is only the message notifications that do not work
08-16-2019 04:42
08-16-2019 04:42
08-18-2019 17:29
08-18-2019 17:29
Hi,
I have turned off notifications. Shut everything down. Deleted and reinstalled the Fitbit app. Yet still it won’t receive text notifications.
08-18-2019 17:52
08-18-2019 17:52
It seems like an issue that's not getting resolved. I'm looking into different options now. The Blaze is out of date and put on the back burner. Who knows how long (if ever) this text message mess will get fixed.
08-18-2019 19:54
08-18-2019 19:54
I'm having the same issue with the blaze and Samsung s8. I've been through all the steps too. I've noticed that the app has had a facelift, not sure if that has anything to do with it? Fitbit any news yet?
08-19-2019 06:19
08-19-2019 06:19
There is another very long thread going on with the same issue. We (the consumers) have determined the issue is most definitely with the Fitbit app itself. If you do a Google search for fitbit app version 2.95 you will find instructions on how to revert the app back to a previous version and everything will start working fine again. Nothing since the version 3.0 release of the app has worked. I would post a link on where I downloaded the older app version but the forum won't let me (the link has the words up-to-down without the dashes). Please note that you will have to tell your phone it is OK to install apps from an unknown source which involves some risk and then deactivate that option after you have installed the older version. You will also have to turn off automatic updates for the Fitbit app in the Google Play app store.
For me personally, I don't think they are going to fix the issue. It has been going on since version 3.0 was released on July 2, there has been 3 additional app releases since then, and the blaze is an end of life product. I hope I am wrong, but I don't have much faith.
08-19-2019 10:10
08-19-2019 10:10
I'm having similar issues with my OnePlus 3 and Blaze. Have tried unlinking/uninstalling the app and the Blaze. Worked fine until latest update on 15th Aug. Now not getting any notifications and the app just says "Notification service not running" and tells me to restart, to no avail. Disappointing as it does seem to be software related in that post-v3.whatever lots of issues have come up for me. Looks different (not even better I don't think) and worse functionality.