Blaze not receiving texts

[sallison245]

After updating the app on my phone I have not been able to get my sms on my Blaze. I have actually enabled notifications and I cannot find my messaging app option to turn it on. Is there anyway to do that with the updated app?

Moderator edit: subject for clarity

[SunsetRunner]

Hi

Which phone do you have? (iOS, Android, Windows)? 

Feel free to check out the fitbit article:

My Fitbit device isn't receiving notifications from my phone

Try these troubleshooting steps if you're not receiving notifications.

Hope it helps

Thank You

[sallison245]

 I have an android. My option for notification from my sms is verizon+ it had worked before I updated the application on my phone. Now it's not even and option to turn on. I tried the other sms app that is on my phone still no difference. They still don't show up on my blaze

[Rich_Laue]

Your going to need to setup the messaging app that you use @sallison245. 

If it doesn't show up under the text setting you will need to go to the extended notifications. Under this there will be a list of every app on the phone.

[AlejandraFitbit]

A warm welcome to the Community @sallison245, thanks for troubleshooting this by yourself. @SunsetRunner and @Rich_Laue for stopping by.

If your Blaze isn't receiving your texts notifications, I recommend taking a look at the My Tracker isn't receiving notifications (Android App) post and follow the instructions provided there. Also, please check that your phone is a compatible mobile device.

Hope to hear from you soon.