Blaze not recieving text messages

[Dobbin68]

My Blaze has stopped receiving my text messages 

Moderator edit: format

[DavideFitbit]

Hello @Dobbin68, it's good to see you around in the forums for the first time, welcome. 

Sorry for the late reply and thank you for all the information about your Blaze that is not receiving the text notifications. Before considering other options, please make sure to check all the necessary requirements and if you already tried all the steps listed here to resolve problems with notifications. 

Also, be sure to check if the mobile device you're using is listed here as a compatible device with the Fitbit app.  

Please keep me posted. 

[Dobbin68]

Yer done all the things given and still since last update , cant recieve text messages . Been nearly a month now . Rung fitbit and was told they were looking into problem but no idea how long it will take .

[bbrad3147]

My blaze stopped receiving text messages when the app updated. I've tried everything and cannot correct the problem. I can only guess that this is a wide spread problem that Fitbit cannot resolve. I've been on hold for 30+ minutes and tried live chat, but I'm #35 in the que. Not sure if anyone is working there anymore.

[Dobbin68]

Mine has been the same, and it seems fitbit dont really care . I have spoke to customer service and was told they are looking into it but cant say how long this is going to take. They dont seem bothered

Get Outlook for Android

[bbrad3147]

This is the message that I received when I finally reached a chat rep. I don't know how long this problem has been going on, but for me it began when I updated the app. Fitbit took this option away from my device by creating an update, intentional or not. Now it is nearly impossible to get through to support by phone or chat. Hopefully, they will start to care because they are loosing customers.

[Purple03]

I'm having the same issue. How long have you been without the texting notifications?

[Purple03]

Are they doing anything to fix the issue?

[bbrad3147]

1-2 weeks. It began when I was prompted to update the app, so that is what caused the problem. They say they are working on it but they need people to contact them so they can assess how big a problem it is. I guess that means they aren't concerned enough about it yet.

[Dobbin68]

I dont think they care , i said to them are they going to give customers something for the inconvenience. To this the customer women didnt know, then she asked if she could help with anything else ? I said just sort this problem first would be good , but still no joy

[Dobbin68]

Looking in to it but no idea when it may be solved

[Dobbin68]

Ever since the last super duper update

[pmg0877]

I have also had the same issue as of late with not receiving text messages on my Blaze. I get the call notifications just fine. In the past if I had this issue I would not get either notifications. Clearly this is a problem with texts alone. I went through all the troubleshooting options as I have done in the past and nothing fixes this issue. I was about to contact them when I found this thread. Sounds like I would be wasting my time doing that so I guess I'll just live without the text notifications.

[bbrad3147]

Maybe they'll pay attention to this thread, but the more people who call them, the more they will be motivated to fix it.

[Dobbin68]

Im exactly the same , but its out of order from fit bit . They seem to be hoping everyone will just forget about it , when its them that have effected all our fitbits . They need to pull their finger out and sort it

[Dobbin68]

I think they are treating their customers very poorly and seem to think we will just accept it .
Fit bit if you do read these threads then sort out this problem and get in touch with customers who have fitbits that have been effected by your rubbish update

[amandaj1665]

My Blaze has stopped receiving text notifications. Been on a live chat with Fitbit but they wouldn't answer the question about it being a problem for lots of users and whether it was being looked into

[bbrad3147]

I was online with chat again today and they assured me it is a big problem and they are working on it.

[Dobbin68]

Shock

[Buckley43]

I'm having the same issue. Spoke with them on Monday Would no say how long it would take, was told to keep checking online for step to correct it