Blaze not recording time

[Rpitetti]

After about 2 to 3 miles it stops recording my bike distance and time  it looks right on the map but after about a 2 hour ride it says I only rod ed 3 miles. Any idea?

[EdsonFitbit]

Welcome to the Fitbit Community @Rpitetti. Sorry for the delayed response.

I regret to hear that your Fitbit Blaze is not recording your distance accurately. Our team is aware of this situation, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

If you have any question, please don't hesitate to contact us back at any time.

[Rpitetti]

Is there any way to swap out for a newer Fitbit that doesn't have this
issue?

[EdsonFitbit]

Thanks for your reply @Rpitetti. Sorry for the delayed response.

In order to find out if there is any way to swap out to a newer Fitbit device, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible.

Feel free to contact us back at any time.

[Rpitetti]

I most definitely would Ike to take advantage of the discount. I wanted though to purchase the Ionic but it would not give me the extra 40%. i Chatted with someone and they said the link They sent me would be good also for the Ionic. Now I hear that's not true. Is there anyway I can get the additional discount ? The versa won't work for me. I need the Ionic with the built in GPS

[EdsonFitbit]

Thank you for getting in touch @Rpitetti.

In order to get more information about the discount offered by Customer Support, it will be necessary getting back to them. I'm pretty sure they will do their best to provide a high level of support.

If you would like to compare the different features that Fitbit devices currently available at the Fitbit Store can offer you, please be so kind to visit this site.

Feel free to contact us back at any time.

[Rpitetti]

I did compare the features and that is why I am buying the Ionic.
I was hoping that both the 25% and 40% could have been used as it for the
versa.
According to the people I have talked to including a Manager, that is not
the case..
I was originally aggravated because one of my 2 chats the women implied
that the 40% could be used for the Ionic as well. All is well with the 25%
courtesy discount. It's better than no discount at all.

[EdsonFitbit]

@Rpitetti Thanks for the update. Sorry for the delayed response.

I'm glad to hear that you decided to purchase the Fitbit Ionic. Thank you for your comprehension while dealing with this situation.

You can set up your new device to your existing account by following these instructions:

1. Tap the Today tab  , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Please let me know if you need further assistance.