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Blaze not registering heart rate

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‎07-22-2018 17:38 - last edited on ‎07-23-2018 04:29 by Moderator Alum

‎07-22-2018 17:38 - last edited on ‎07-23-2018 04:29 by Moderator Alum

Hi, last week the back of my Fitbit got wet while bathing my children, since then at night the heart rate tracker skips tracking my heart rate at times (no heath issue and only started the night it got wet) I have tried restarting but with no luck anyone had this issue?

 

 

Moderator edit: subject for clarity

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‎07-23-2018 04:30

‎07-23-2018 04:30

Hey @mgk88, it's great to welcome you!

 

Thanks for troubleshooting this by yourself. If your tracker got wet, I recommend taking a look at the help article What should I do if my tracker was washed or submerged in water? and follow the instructions provide there. After these steps, test your unit.

 

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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