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Blaze not responding!!!

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‎06-23-2016 10:54

‎06-23-2016 10:54

Went to charge my blaze came to take it back off and it has the Fitbit logo on the screen and can't do anything else. Also looks like it keeps crashing and rebooting but going back to same screen.
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‎06-23-2016 11:30

‎06-23-2016 11:30

I have the exact same problem.  I got my Blaze on Father's Day (19 June 2016), and after getting it charged and setup, it would respond and do well for about 15-20 minutes and freeze at the Fitbit logo screen, or just not come on.  I reset it per the documentation to get it back responding where the freezing would happen again after some time. After two days of this resetting business, I removed the Blaze from my Fitbit profile and added it back cleanly, but the same problems persisted.  I've reverted back to my Surge because it is stable and reliable.

 

What can be done about the Blaze?

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‎06-23-2016 13:57

In response to SunsetRunner

‎06-23-2016 13:57

@Darren1107 @SunsetRunner If a restart doesn't do the trick, I'd recommend reaching out to Customer Support.

Andrew | Community Moderator, Fitbit

What motivates you?
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