Blaze not responding...

[DarkAngel2525]

My coworker just received her brand new blaze and hasn't even had it two weeks. It's currently flashing the logo and nothing more. I can't get it to charge (tried using different USB ports even plugging it into a wall outlet) I've dusted and cleaned to make sure it wasn't just dirty or something. I've tried shutting it down or even restarting it. You can't use it at all holding the left button and the right bottom button doesn't get it to respond. Is there something else we can do?

[Becca77]

Me too - just bought the blaze --- will not sync with phone or pc.  Now the fitbit app will not even load - has error messages.  This SUCKS!  I have gone through all the FAQs - done all the suggestions -- see no where to contact fitbit --- not happy.

[AlejandraFitbit]

It's great to see you around @DarkAngel2525 and @Becca77 welcome to the Community. If you are seeing the Fitbit logo that means that the tracker might not be paired, I recommend following our setup procedure from a computer. Now about the syncing, which steps have you followed? In the meantime, please follow @HelenaFitbit's instructions in the Having trouble syncing? post.

Let me know the outcome. 

[Rich_Laue]

For the contact info, tap or click the question mark that's found in the top right of any page.. It can also be found in the app under help.