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Blaze not responding

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‎09-10-2017 04:56 - last edited on ‎09-11-2017 07:14 by Moderator Alum

‎09-10-2017 04:56 - last edited on ‎09-11-2017 07:14 by Moderator Alum

My Fitbit Blaze fell and dropped on the floor. Now it isn't working. What can I do?

 

Moderator edit: Subject for clarity

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4 REPLIES 4

‎09-10-2017 07:49

‎09-10-2017 07:49

Hi @Cepociute - Is it doing anything? I'd try a restart to see if that works - see below. If not, check with customer support. Good luck!

 

https://help.fitbit.com/articles/en_US/Help_article/1186

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‎09-11-2017 07:15

‎09-11-2017 07:15

It's great to welcome you @Cepociute and @Ozzie65 thanks for stopping by.

 

I would like to know if you keep having issues with your Blaze? Did you try the restart procedure? If you didn't, I recommend restarting your Blaze. Also, is it responding at the moment of placing it into the cradle?

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-20-2017 12:04

In response to AlejandraFitbit

‎09-20-2017 12:04

I have turned it on, green light on the back is on but screen doesn't show anything. 

 

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‎09-21-2017 04:07

In response to Cepociute

‎09-21-2017 04:07

Thanks for the information @Cepociute. Since the troubleshoot provided didn't work, I recommend keeping an eye on your inbox for further instructions.

 

See you around. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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