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Blaze not showing steps

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‎11-08-2019 09:46 - last edited on ‎11-09-2019 07:18 by Fitbit Moderator

‎11-08-2019 09:46 - last edited on ‎11-09-2019 07:18 by Fitbit Moderator

the steps have dissapeared on my screen on my phone , all i have is calories

 

 

Moderator edit: updated subject for clarity

 

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‎11-09-2019 07:22 - edited ‎05-03-2024 05:49

‎11-09-2019 07:22 - edited ‎05-03-2024 05:49

Hello there @debcoops29, welcome to the Community Forums. Thanks for the details provided. 

While reading your post I was wondering if you've checked that your Blaze is properly syncing to your Fitbit app? If your tracker hasn't synced, this is a good reason of why your Fitbit Blaze and Fitbit app are only showing your calories burned (those calories are your BMR). 

If you're not sure when was the last time your Blaze synced, please tap the Today tab > your profile picture > your device image. 

If you're facing with syncing difficulties, restart your Blaze and try to sync again. If the issue persists, please follow the troubleshooting steps provided in the help article: Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


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