Blaze not staying connected

[stevieanjames11]

My Fitbit blaze won't stay connected to my phone so I can get my notification and text. I tried everything to fix and isn't working . It keep saying blaze rejected Bluetooth.. Not happy at all if I knew I was going to have this much trouble I would have never got this blaze . Can anyone help?? Thanks 

[Tigers1948]

I have not received texts for at least 2 weeks.  I was told the engineers are working on the issue.  I get phone, calendar notifications just  no texts

[MarreFitbit]

Welcome to the Community Forums @stevieanjames11 and @Tigers1948! Thanks so much for already troubleshooting the syncing issue with your Blaze devices and for contacting our Support Team. 

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

If your device is compatible, but the issue persists. In order to solve this, please go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Blaze and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device" or "Unpair".

Once you've made sure about that, go back to the Fitbit app, go to the "Account" option in the upper right corner and select "Set up a Device". This should start the setup process for your device. 

If the issue is not solved after the above steps, please take a look at the help articles: Why can't I set up my Fitbit device? or  Why won't my Fitbit device sync?

[Tigers1948]

I just got off the phone with Fitbit and after all the troubleshooting on my end and on their end the only resolve is to purchase a new Fitbit.  So they offered me a 25% discount and I purchase the Versa Lite.

[MarreFitbit · Accepted solution]

Hi there @Tigers1948, thanks for coming back! I'm glad to hear that you purchased the Versa Lite with the 25% discount. I'm pretty sure you're going to love the Versa Lite. 

If you want to know it better, please visit: https://www.fitbit.com/shop/versa

Let me know if you have any questions or inquiries about your new Versa Lite, I'll be more than glad to assist you.